Privacy policy

At Kokoro Skincare, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you use our website or make a purchase. By accessing and using our website kokoroskincare.nl (the “site”), you consent to the practises described in this policy. 

1. COMPANY INFORMATION 

1.1 For the purpose of the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Kokoro Beauty B.V (KVK: 93019580) having its registerd office at Weena-zuid 130, 3012NC, Rotterdam, the Netherlands (“Company/we/us/Kokoro Skincare”). 

2. INFORMATION WE COLLECT 

2.1
Personal Information: When you use our services such as creating an account,signing up for our mailing list, placing an order, or attempting to make a purchase we collect certain personal information such as: 

• Your name 
• Social media handles 
• Billing and shipping address 
• Phone number 
• The additional information you choose to provide for your reviews/account information such as but not limited to skin tone, makeup preferences, and skin type. 

We refer to the above information as “Order information”. 

2.2
Automatically Collected Usage Data: Additionally, as you browse the Site we may automatically collect non-personal information about your use of our website such as: 

• Your IP address, browser type and time zone 
• Your login information 
• Device information (operating system and platform) 
• Browsing behaviour including the URL in which you accessed the site, number of visits to the store, page interaction (such as clicks and scrolling behaviour) 

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information. 

3. HOW WE USE YOUR INFORMATION 

3.1
Order Processing: We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide high-quality customer support via email. 

3.2
Website improvement: We analyse website usage data to improve our website’s functionality, user experience, and content. 

3.3
Marketing Communication: With your consent we may send you promotional emails and newsletters about our products, special offers, and updates to improve your shopping experience with Kokoro Skincare. You can opt out of receiving marketing communications at any time by clicking the ‘unsubscribe’ button or by contacting our customer service team using the CONTACT FORM. 

3.4
Improving Shopping Experience: To help us tailor your shopping experience, we might reference or associate separate data collected via other sources such as our social media channels (namely TikTok and Instagram – which have their own sperate privacy policies). This referred data can involve your contact details, demographics, age range, social media interactions, location, preferences, shopping tendencies, and interest. 

3.5
Fraud Protection: To protect our business, we use the collected Device information to help us screen for potential risk and fraud (in particular, your IP address and payment information). 

3.6
Website Security: We regularly monitor our website for bugs and security issues. Device information may be used as part of training, admin, and security programmes to ensure our website is safe and effective. 

4. THIRD PARTY LINKS & INFORMATION SHARING 

4.1
Service Providers: On our website, we may link to third-party service providers, plug-ins and/or apps. We cannot control or be responsible for how these companies store or share your data, we strongly advise reading the individual policies for each provider. Some third-party service providers assist us in website management, payment processing, shipping, and marketing activities necessary for the shopping experience. Please see below some examples of consistent third-party partners utilised by Kokoro Skincare. 

4.1.1
We use Shopify to power our online store- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.  

4.1.2
we also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout  

4.2
Legal Requirements: We may disclose your information if required by law or in response to subpoena, search warrant or other lawful requests for information we receive or to protect our rights otherwise  

4.3
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity.  

5. COOKIES AND SIMILAR TECHNOLOGIES 

5.1
We use cookies and the below-mentioned technologies to enhance your browsing experience, understand website usage, and gather data about user interactions on our site. For more detail about how we manage cookies, please see our COOKIE POLICY.  

5.2
Technologies you may find in use on our site: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. You can manage your cookie preferences through your browser settings, and for more information about cookies please visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service prover, referring/exit pages, and data/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.   

6. DATA STORAGE AND SECURITY 

6.1
We take our customer information very seriously and will never use your information unlawfully. We employ appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.  

6.2
We restrict access to your data internally to certain employees only. Specific third-party partners, agents and contractors to keep data sharing on a strictly “essentials only” basis for maintenance or contracted works.  

6.3
Your personal data will only be kept for the duration required to fulfil the purposes for which it was collected. This includes satisfying legal, accounting, or reporting obligations.   

6.4
If you competed a purchase with us, our Shopify-hosted system will retain your name and delivery address for TAX and accounting purposes.  

7. YOUR LEGAL RIGHTS 

7.1.1 You have the right to access, correct, update or delete your personal information. You can exercise these rights by logging into your account or contacting us directly. 

7.1.2 You have the right to obtain a machine- readable version of your personal information. 

7.1.3 You have the right to withdraw your consent to processing your personal information for marketing purposes at any time. 

7.1.4 The right to request your data be transferred to another provider. 

7.1.5 You have the right to file a complaint with your data protection regulatory body (In the Netherlands it would be The Dutch Data Protection authority). However, we do kindly ask that you reach out to us first before doing so that we have the opportunity to resolve. 

8. UPDATES TO THIS POLICY 

8.1
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will be posted on our website, and the date of the most recent update will be indicated.  

9. CONTACTING US 

9.1
If you have any questions, concerns , or requests related to this Privacy Policy or the handling of your personal information, please get in touch with us at info@kokoroskincare.nl or complete the form on our CONTACT PAGE  Alternatively, you may write us using the below address: Kokoro Beauty B.V. Weena-zuid 130, Rotterdam, the Netherlands, 3012NC. 

Thank you for choosing Kokoro Skincare – we truly hope you will enjoy our carefully curated range of top Japanese Skincare, Makeup, Hair and body care products. Happy Shopping :)