Return policy

Return policy

Not happy
with your received product(s)? That is always possible, and we would like to
solve it for you. Orders can be returned in 14 days after the date of arrival.
To be eligible for a return, your items must be in the same condition that you
received it, unworn or unused, with tags and in its original packaging.

 

Register return

To start a return, you can contact us
at info@kokoroskincare.nl or use our contact form. After confirmation you
will receive a return notification from us by email. You will receive a return label with
further return instructions.  The costs for return shippings are at your own
expense.
For questions
you can always contact us at info@kokoroskincare.nl.

 

Damaged order
In case the product is damaged upon arrival, please contact us as soon as
possible. Please include your order ID, product name and pictures of the
damaged good(s) so we can evaluate the issue and
make it right.

 

Exceptions /
non-returnable items
We do not accept returns on items that are used/opened.

Gift cards / on sale items are also non-refundable.

 

Refunds

We will notify you once
we’ve received and inspected your return and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original
payment method (excluding shipping costs).
Please remember it can take some time for your bank or credit card company to
process and post the refund too.