Shipping policy
Processing time
All orders are packed and shipped from our warehouse in Rotterdam within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day. As soon as your order is on its way, you will receive a shipping confirmation email with a track & trace link.
Carrier
All orders are shipped with PostNL, with track & trace.
Delivery times
Once shipped, delivery usually takes:
- Netherlands: 1–2 business days
- Belgium, Germany and Luxembourg: 2–3 business days
- Other EU countries: 3–7 business days
These are estimates. Delivery can take longer during holidays, sales periods or because of delays at the carrier, which are outside our control.
Where we ship
We currently ship to the Netherlands and all EU member states. We do not ship outside the EU at the moment.
Shipping rates
| Country | Shipping cost | Free shipping from |
|---|---|---|
| Netherlands | €7.95 | €100 |
| Belgium | €10.25 | €150 |
| Germany | €10.25 | €150 |
| Luxembourg | €14.00 | €80 |
| Austria | €15.00 | €150 |
| Czech Republic | €16.50 | €150 |
| France | €16.50 | €150 |
| Poland | €16.50 | €150 |
| Denmark | €17.50 | €175 |
| Italy | €17.50 | €150 |
| Hungary | €19.00 | €120 |
| Slovakia | €19.00 | €120 |
| Slovenia | €19.00 | €120 |
| Romania | €19.50 | €125 |
| Spain (mainland and Balearic Islands) | €19.50 | €175 |
| Croatia | €20.00 | €150 |
| Portugal | €20.00 | €175 |
| Ireland | €21.00 | €140 |
| Finland | €23.00 | €150 |
| Sweden | €23.00 | €150 |
| Bulgaria | €23.50 | €150 |
| Greece | €25.00 | €160 |
| Latvia | €27.50 | €175 |
| Lithuania | €27.50 | €175 |
| Estonia | €28.00 | €175 |
| Malta | €30.00 | €190 |
| Cyprus | €33.50 | €210 |
| Spain – Santa Cruz de Tenerife | €40.00 | €270 |
The free shipping threshold is based on your order total after any discounts. The exact shipping cost for your order is always shown at checkout before you pay.
Taxes and duties
All our prices include Dutch VAT (21%). For deliveries within the EU you will not be charged any additional taxes or import duties.
Canary Islands: the Canary Islands are outside the EU VAT area. Local import taxes or handling fees may be charged on delivery; these are the responsibility of the recipient.
Shipping address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because the address was incorrect or the parcel was not collected, we can reship it once the new shipping costs have been paid.
Lost or damaged parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the packaging and product(s). If your track & trace has not updated for more than 7 business days, please get in touch and we will open an investigation with PostNL.
Returns
For information about returns and refunds, please see our refund policy.
Questions?
Contact us at [email protected] or through our contact form. We are happy to help.